Frequently Asked Questions
Absolutely nothing! Shipping is FREE in Cyprus. (1-2 working days)
Remember that delivery times are approximate. We are doing our best to deliver your order as soon as possible but sometimes delivery times may vary depending on the volume of orders by our external courier provider.
If you believe that your shoes have a manufacturing flaw, take them back to the store from where you bought them, along with the receipt, and our store staff will inspect them. If you are unable to return the purchase to the store, please contact us.
Unfortunately, we do not have a shoe repair service. If you think that your shoes have a manufacturing flaw, please contact us.
We always try to show colors in a way that reflects their actual appearance. However, the perception of colors may vary depending on the lighting, the screen settings of your computer monitor, or other factors beyond our control.
An item can only be returned if it meets the following conditions:
- The item has not been used (applies to both exchanges and returns)
- It has been less than 30 days since you received the item
- It must be in its original package. If not, replace it with a similar size package
We will process your refund within 10 business days (Monday to Friday) after receiving the returned merchandise using the same method used to make the original payment. Our website does not accept returns of purchases made in physical stores.
If you are not satisfied with your purchase for any reason (size, color, etc.), you have 30 days to exchange.
If you made your purchase at our Camper store or on the website, the easiest thing to do is to visit the store. Our website does not accept returns of purchases made in physical stores.
If you are unable to return the purchase to the store, contact us.
You can cancel your order at any time provided it has not already been sent. Please note that orders are sent the following business day (Monday to Friday) after the order was placed. For order cancellation, you may contact us and we will be happy to assist you.
If however, the order has already been sent, it cannot be canceled but you can return it once it has been delivered.
You may pay for your order by all major credit card such as VISA, Mastercard, American Express and others.
We use continental European sizes.